Privacy Policy
This page explains what personal information Ignis Secure collects through this website, why we collect it, and what your rights are. We keep it short and in plain English.
Who we are
This website is operated by Ignis Secure Ltd ("we", "us", "our"), a fire and security company based in Uxbridge, West London. For any privacy question, or to exercise the rights below, contact us at enquiries@ignissecure.com or 020 3829 2893.
Ignis Secure Ltd is registered in England and Wales under company number 16670543. Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. We are the data controller for the information described on this page.
What we collect, and why
When you fill in the enquiry form we collect the details you enter:
- Your name — so we know who we are talking to.
- Phone number — so we can call you back.
- Email address — so we can reply in writing.
- Your message — to understand what you need.
- Which page of this site you sent the form from — so we know which service you were reading about.
If you phone, email or WhatsApp us instead, we collect whatever details you give us, for the same purpose. You do not have to give us any of this, but we cannot reply without a way to contact you.
We use this information for one purpose only: to respond to your enquiry and, if you go ahead, to quote for and carry out the work you have asked about. We do not use it for marketing, we do not sell it, and we do not pass it to anyone for their own purposes. We make no automated decisions about you.
Our lawful basis
Under the UK GDPR we rely on two lawful bases. Responding to your enquiry and preparing a quote are steps taken at your request before entering into a contract (Article 6(1)(b)). Keeping a record of enquiries and of work we have done, and keeping this website secure, are our legitimate interests (Article 6(1)(f)), which we have weighed against your interests and rights and do not think override them. We do not rely on consent for any of this, so there is nothing to withdraw; instead you can object at any time (see "Your rights" below). The tick box on the form simply confirms you have read this policy.
How your enquiry reaches us
When you press send, the form is delivered by Web3Forms, a form-relay service run by Web3Creative, a business based in India whose servers are hosted by Amazon Web Services in the United States. Web3Forms forwards your submission to our email inbox and keeps a copy on its servers for a limited period (its standard retention is up to three years) before deleting it. To filter out spam, the IP address and email address on each submission are checked by two spam-filtering services, CleanTalk and Akismet, both in the United States. Web3Forms and its providers act as our data processors under a written data processing agreement: they handle your details only on our instructions and do not use them for their own purposes.
Our email is hosted by Google Workspace, so once forwarded your enquiry sits in our normal email account. This website itself is hosted by Vercel, whose servers record the IP address of each request in short-lived logs, as any web host does.
If you message us on WhatsApp, your messages go through WhatsApp, which is owned by Meta. WhatsApp handles your phone number and information about your use of the app under its own terms and privacy policy, as a separate company rather than on our behalf. WhatsApp states that messages are end-to-end encrypted, so it cannot read what you write. We see your number and whatever you send us, and treat it like any other enquiry.
Where your data goes
Some of the companies above are outside the UK: Web3Forms operates from India with servers in the United States, and Vercel and Google are United States companies. Where your details leave the UK, the transfer is covered by safeguards recognised under UK law: the UK–US data bridge where the provider is certified under it, and otherwise the UK International Data Transfer Addendum to the EU Standard Contractual Clauses, which forms part of our contracts with those providers.
Cookies and tracking
This site sets no cookies. We use Vercel Web Analytics, a privacy-friendly measurement tool, to count page views so we can see which pages are useful. It stores nothing on your device, uses no cookies, and does not identify or follow you — we only ever see anonymous, aggregated numbers. Because nothing is stored on your device, there is no cookie banner here — there is nothing to consent to.
The same cookie-free analytics also counts, without identifying you, when a phone number, WhatsApp link or "Get a Free Quote" button is tapped and which page of this site an enquiry was sent from. Nothing is stored on your device to do this.
The typeface on this site is loaded from Google Fonts. When a page loads, your browser fetches the font files from Google's servers, so Google receives your IP address and the address of the page, as it would for any file downloaded from the web. Google states that its Fonts service sets no cookies and uses these requests only to serve the fonts.
How long we keep it
If your enquiry does not lead to any work, we delete it within 12 months. If we do work for you, we keep the record of that work, including your contact details, for six years after the job, because tax law requires us to keep business records for that long and because fire-alarm and electrical certificates may be needed later by you, your insurer or a future owner of the property. Web3Forms deletes its copy automatically as described above. If you ask us to delete your details sooner and we have no legal reason to keep them, we will.
Your rights
You have the right to ask us to: confirm what information we hold about you and give you a copy; correct it if it is wrong; delete it; restrict what we do with it; or give it to you in a portable form. You can also object at any time to our processing based on legitimate interests. To do any of these, email enquiries@ignissecure.com; we will respond within one month and there is no charge. If you are not happy with how we have handled your information, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
If we change how we handle your information we will update this page and the "last updated" date above.